HiHome Club terms

These terms apply to HiHome Club, the free membership programme run by HiHome. By joining you confirm that you are 18 or over and that you agree to these terms. 1. Membership Membership is free. There is one membership per mobile number. You can use it in HiHome stores, on our website and in the HiHome app. 2. Earning points You earn points on purchases from HiHome at the rate shown on the Club page when you buy. Points are worked out on what you actually pay for items, after discounts and points, and not on delivery or installation fees. New points show as "On the way" and become available a set number of days after your order is delivered (the Club page shows how many), as long as the order has not been cancelled, returned or refunded. 3. Earning points in store To earn points in store, show your member code at the till, confirm the code we text to your phone, or scan the QR code on your receipt. Each receipt can be claimed by one account only. A phone number typed in at the till without your confirmation does not earn points. 4. Using points You can use available points towards purchases at the value, minimum and maximum share of an order shown on the Club page. Points are not money: they cannot be exchanged for cash, transferred to another person or sold. 5. Returns and cancellations If an order is cancelled, returned or refunded, the points you earned on it are taken back and the points you used on it are returned to you. Returned points that have already passed their expiry date expire straight away. 6. Expiry Points expire on 31 December of the year after the year they became available, unless the Club page shows a different rule. The Club page always shows when your next points expire. 7. Tiers Your tier depends on how much you have spent with HiHome over the last 24 months, not on your points balance, so using points never lowers your tier. Tiers are reviewed once a year. You will not drop more than one tier at a time, and a tier you reach for the first time is kept for at least 24 months. 8. Changes to the Club We may change these terms, the points rules or the benefits. We will give you at least 30 days' notice of any change that reduces your benefits, and points you have already received are not taken away because of a change. 9. Misuse We may cancel points, or close a membership, if points were obtained by mistake, through fraud or in breach of these terms. We will tell you if we do. 10. Ending the Club If we close HiHome Club, we will give you at least 30 days' notice so you can use your available points. 11. Your information We use your details and purchase history to run your membership: your points, tier, receipts and warranties. We only send you offers and news if you agree to them separately, and you can turn them off at any time on the Club page. Our Privacy Policy explains how we handle your information. 12. Contact For questions about HiHome Club, contact HiHome customer care.